Senior ECM / EIM Consultant

The ECM consultant should at least have 10 years’ experience in Enterprise Content Management (ECM) and/or Enterprise Information Management (EIM).

1.1. Purpose of the post:

• To develop and Implement ECM and EIM Strategies and Roadmaps.
• To develop and Implement ECM and EIM Governance Frameworks (Policies, Procedures and Standards)
• To assist with the implementation of the ECM and EIM tools and Instruments such as File Plan, Taxonomies, Metadata Schema etc.
• Support ECM / EIM Technology implementation from analysis, design, implementation, testing and Training

1.2 Description of tasks

The key tasks for Senior ECM / EIM consultant include and not limited to:

• Assisting the organisation in conducting ECM / EIM Assessments.
• Assisting the organisation in conducting ECM / EIM Maturity Assessments
• Assisting the organisation in developing ECM Strategies, frameworks and roadmaps.
• Defining and developing ECM Instruments (Taxonomies, file plan, metadata schema, content inventory etc)
• Supporting the translation of the development ECM instruments into technology implementation.
• Assisting with defining ECM /EIM requirements as part of the ECM Technology implementation.
• Assist in developing ECM test scripts in line with ECM/EIM requirements document.
• Assisting with the testing of ECM / EIM Solution to ensure that they meet customer requirements.
• Assisting with conducting training on ECM solutions and services
• Working collaboratively with the ECM / EIM team to ensure successful delivery of ECM / EIM solution and services
• Ensuring the successful management of organizational content, documents and records and information from creation to disposition.

1.3. Competency requirements

Knowledge

• Knowledge of governmental environment.
• Knowledge of information management.
• Specialist knowledge of ECM / EIM practices, principles and tools.
• Understanding of most prevalent ECM /EIM systems used.
• Knowledge of relevant standards as well as the statutory and regulatory framework relating to ECM.
• Experience with Records Management is an asset.
• Experience in a consulting environment is an asset.
• Working knowledge of OpenText solutions is an asset and an added advantage.

Skills

• Good communication.
• Planning and time management.
• Managing performance.
• Managing people.
• Managing projects.
• Project management.
• Change management.
• Basic understanding of business systems analysis and processing system.
• Basic understanding of how information systems are designed and process data.
• Strong analysis and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to travel to clients’ sites throughout the country.

Qualification

• Relevant National Diploma or bachelor’s degree in, Information Technology, Information Management and/Records Management or related filed.
• Relevant training on Records Management, ECM, EIM presented by any relevant training institute locally or internationally.

Experience

• Extensive experience in the field of ECM and EIM
• Experience in the field of electronic records management
• Extensive experience as a manager or team leader
• Project management experience.
• Change management experience.