Virtually every part of every business is powered by processes. As the amount of digital information continues to explode, old content management methods become obsolete, slowing productivity, impeding decision-making, creating compliance workarounds and increasing risk. Enterprise content management (ECM) was the first solution to this data problem. Extended ECM is the next evolution of ECM, injecting valuable content insights when and where they are needed most, inside business processes.
Organizations today need to be prepared to work with more content, from more sources, with more uses, all accessed on demand. It can be difficult to organize, manage and extract value from structured information through an increasingly diverse array of content repositories, leaving users searching for the right information at the right time.
Seeing information in the context of business processes helps an organization truly understand how to optimize its supply chain, develop successful products, optimize asset performance or best engage with employees and customers. How organizations connect, harness and use information inside the context of the lead systems they use every day, such as CRM, ERP and HCM, is what will set them apart from the competition.