Manual, paper-based processes add unneeded complexity to application processing development. Anyone who has developed an application processing program can attest to the complexity of the process. In many organisations, this already complex endeavour is a labyrinth of manual, paper-based processes, these inefficient processes are supported by paper case files that obscure visibility into what’s going on and increase the risk of errors, omissions, and lost documents.

Processing applications is a highly collaborative process that requires gathering a lot of information in many different forms. When the process is primarily manual and paper-based, hardcopy files can become procedural bottlenecks before the process has even gotten off the ground. Meeting via phone and e-mail, and routing information through e-mail attachments and paper distribution, simply adds more work to an already labour-intensive process.

The EMC® Documentum® solution enables agencies to manage application processing throughout its lifecycle, with powerful tools that streamline, automate, and manage the process for users— enabling them to achieve their organisational missions more effectively.

The solution reduces application processing development cycle time, improves responsiveness, lowers costs, and eases compliance with regulatory. With the Documentum solution, the development process can be triggered automatically through submission of an online form, which creates a virtual case file. Unlike a hard copy case file, a virtual case folder can include any type of electronic content such as still images, audio, and video.

A virtual case file can be managed with automated workflows and business processes to enable multiple parties to have simultaneous access to case files and decrease printing, distribution, and storage costs.