Provides Case Management Functions and Capabilities.
The Business Challenge
The South African Public Sector environment are currently faced with several challenges regarding the management and processing of folders. These folders contain mainly paper based records and are mostly manually processed.
Some of these challenges include Records retrieval (inability to find and deliver records quickly when required) for example for audit purposes, Records security (inability to minimize the risk of records being misplaced or lost), Management Reporting (inability to provide adequate and reliable management information reports on a regular basis).
OpenText Solution
Our OpenText Documentum® based solution for a Case Management Solution can alleviate and minimise the current challenges emanating from the lack of an electronic and usable Case Management System. It can be utilised for different types of cases and provides a multitude of process management functions and capabilities.
The Faranani Case Management Solution provides a number of functionalities to manage cases effectively for instance Support for the full lifecycle, Receipt and capturing of all documents regardless of the communication channel, Ability to inform stakeholders of progress or actions required, Ability to generate different reports and Full audit trail of all actions.
Benefits of our Case Management Solution:
Reduction in case processing time and improved efficiency, and compliance with regulatory mandates.
Enables a single point of information access for all individuals involved in the case.
Provides assistance to gather information and storing the information seamlessly as images, audio and video, correspondence, documents, faxes, print and digital data streams, notes and e-mail.
Improves process visibility with a consolidated executive dashboard.
Provides configurable workflows and business rules.
Delivers standard and customisable forms.
