South African SETA organs promotes and facilitates improvements of the skills of sector’s workforce to benefit employers, workers and employees in the sector. Managing the process of creating learners, enrolling them against a Project or Programmes and relevant documents being kept to date is a highly collaborative process that requires gathering a lot of information in many different forms through different channels and certain integrated verifications are required against accredited Service Providers. Sometimes the service providers are engaged subject to submission of incomplete or correct information.

When the process is primarily manual and paper-based, hardcopy files can become procedural bottlenecks before the process has even gotten off the ground. Meeting via phone and e-mail and routing information through e-mail attachments and paper distribution simply adds more work to an already labour-intensive process.

The OpenText® Documentum® xCP enables SETAs to manage the learner creation and enrolment lifecycle. Enrolment may be done through external or internal stakeholders and enrolment functionality would be accessible through a Web Portal and internally on the system. With the Documentum xCP workflow capabilities the enrolment can be verified and compared to target and provide reporting capability. The Documentum solution manages the entire lifecycle, offering front-end and back-end components.

The solution applies records management, business process management, and content management; intelligent capture; intelligent search; collaboration; and comprehensive reporting. Our Documentum Solution offers secure collaborative workspaces and automated workflow for learner management information process through evaluation of submitted documents, data quality assurance, and offers extraordinary reporting capabilities.