Privacy Policy
Last updated: 11 November 2026
1. Who we are
Faranani DocTec (Pty) Ltd (2010/012247/07) (“Faranani DocTec”, “we”, “us”) is a South African records, content and information management company, and an OpenText Platinum Partner. We are the responsible party for the personal information described in this policy, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).
This policy explains what personal information we collect through www.farananidoctec.com, our forms, our events and our other dealings with you, how we use it and the rights you have.
Address: Building 15 Thornhill Office Park, 94 Bekker Road, Midrand
Postal address: Building 15 Thornhill Office Park, 94 Bekker Road, Midrand, 1685
Email: info@farananidoctec.com
Telephone:+27 11 805 2012
2. Information we collect
We collect only what we need to respond to you, provide our services and keep you informed if you have agreed to it.
| Type of information | Examples | How we collect it |
|---|---|---|
| Contact details | Name, surname, work email address, mobile number | Forms on our website, QR codes at events, email and phone |
| Professional details | Company, job title, department | Forms on our website, QR codes at events, business cards |
| Your interests and enquiries | Areas of interest, questions you ask us, consultation requests | Forms, events, email and meetings |
| Consent records | Which consents you gave or withdrew, and when | Our forms and email system |
| Website usage | IP address, browser type, pages visited, how you arrived at our site | Cookies and analytics tools (see section 6) |
| Client and supplier information | Contact people, contract and billing details | In the course of doing business with you |
We do not knowingly collect special personal information, such as health, religious or biometric information, through our website or events. Please do not include it in a form or enquiry.
3. How we use your information
We use your personal information only for the purposes below, and only where POPIA allows it.
| Purpose | Lawful basis under POPIA |
|---|---|
| Responding to your enquiry or consultation request | Your consent, or our legitimate interest in replying to you |
| Providing services and managing our contract with you | Performing a contract with you or your organisation |
| Sending you information about our services, insights and events | Your consent (see section 4) |
| Inviting you to webinars and events you have registered for | Your consent, or your request |
| Running and improving our website | Our legitimate interest in a secure, working website |
| Meeting our legal, tax and regulatory obligations | Compliance with the law |
Fields marked as required on our forms are the minimum we need to reply to you. If you do not provide them, we may not be able to respond. All other fields are optional.
We do not sell your personal information, and we do not use it to make automated decisions that have legal or similarly significant effects on you.
4. Direct marketing
We send you marketing by email, SMS or phone only if you have agreed to it, or if you are an existing client and the communication is about services similar to those you already use from us.
- Consent is opt-in. Consent boxes on our forms are never ticked in advance.
- You can unsubscribe at any time. Every marketing email includes an unsubscribe link, or you can email info@farananidoctec.com.
- We act on it quickly. Once you opt out, we stop sending you marketing. We keep a record of your opt-out so that we do not contact you again by mistake.
5. Who we share your information with
We share personal information only when we need to, and only with people who must protect it.
- Technology partners, with your consent. If you agree on a form, we share your name, contact details and areas of interest with OpenText or Huawei so that we can follow up on your enquiry together.
- Service providers. Companies that host our website and email, run our forms and marketing tools, or support our IT. They may use your information only to provide their service to us. These include Afrihost, which hosts our website in South Africa, and Zoho, which runs our online forms.
- Professional advisers. Our auditors, lawyers and insurers, where needed.
- Authorities. Where the law requires it, or to protect our rights or someone’s safety.
Transfers outside South Africa
Some of our service providers store information on servers outside South Africa. For example, information you submit through our online forms is stored by Zoho in its [United States / European Union] data centres. We transfer personal information across borders only where POPIA allows it, for example where the recipient is bound by laws or a written agreement that give protection substantially similar to POPIA, or where you have consented.
6. Cookies
Our website uses cookies, which are small files stored on your device, to work properly and to help us understand how visitors use it.
| Type | What it does | Can you turn it off? |
|---|---|---|
| Essential | Keeps the site and its forms working | No, the site needs these |
| Analytics | Counts visits and shows which pages are useful, eg [Google Analytics] | Yes, in your browser settings [or our cookie banner] |
| Marketing | Tracks which campaigns brought you to the site, eg [LinkedIn Insight Tag] | Yes, in your browser settings [or our cookie banner] |
You can block or delete cookies in your browser settings. Some parts of the site may not work properly without essential cookies.
Embedded content from other websites
Some pages on our website include content from other services, such as our Zoho enquiry forms and YouTube videos. These services may set their own cookies and collect information about how you interact with them, in line with their own privacy policies:
Where possible, we embed YouTube videos in privacy-enhanced mode, so that YouTube does not set cookies until you play a video.
7. Security and retention
We protect personal information with reasonable technical and organisational measures, including access controls, password protection and staff confidentiality obligations. If we believe your personal information has been accessed without authorisation, we will notify you and the Information Regulator as POPIA requires.
We keep personal information only for as long as we need it:
- Enquiries and marketing contacts: while you remain in contact with us, and for no more than [two years] after our last contact, unless you ask us to delete it sooner
- Client and supplier records: for as long as the law requires, generally [five years] after the relationship ends for tax and company records
- Opt-out records: for as long as needed to make sure we do not contact you again
When we no longer need it, we delete or destroy it, or anonymise it so that it can no longer identify you.
8. Your rights and how to complain
Under POPIA, you have the right to:
- ask whether we hold personal information about you, and for a copy of it
- ask us to correct, update or delete it
- object to us processing it, including for direct marketing
- withdraw your consent at any time, without affecting anything we did lawfully before
- complain to the Information Regulator
To make a request, email our information officer at info@farananidoctec.com. We may ask you to confirm your identity first. Requests for access to records are handled under the Promotion of Access to Information Act 2 of 2000 (PAIA). Our PAIA manual is available here: https://farananidoctec.com/paia-promotion-of-access-to-information-act.
If you are not satisfied with how we handled your request, please contact us first so that we can try to resolve it. You may also complain to the Information Regulator:
- Website: inforegulator.org.za
- Complaints email: POPIAComplaints@inforegulator.org.za
- General enquiries: enquiries@inforegulator.org.za
- Telephone: 010 023 5200
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
9. Children, changes and contact
Children. Our website and services are aimed at businesses. We do not knowingly collect personal information from anyone under 18.
Changes to this policy. We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us. For any question about this policy or your personal information, contact our information officer:
Information Officer
Faranani DocTec
Email: info@farananidoctec.com
Telephone: +27 11 805 2012
